Our Service to You

As part of our ongoing commitment to supporting you, we have put together this section to let you know about the ways in which we help you create and grow a great lingerie business. You will find below details about the files that are available and how to use these, also how we communicate news and information to you including regular stock updates and advice.

Uploading products to your website

The easiest way to add products to your online store is to import using a file. The great news is that we have these prepared these for you in a few different formats.

Once registered on our website you will have access to the downloads section which can be found under the my account in the top right hand corner.

Here you can freely download a full CSV or XML file of product data with descriptions, SKU’s, prices and more. You can also download all our product images and latest stock figures which are updated hourly.

For our customers who use one of the two main eCommerce platforms: Shopify and Woo commerce a premium platform specific CSV file is available for those who want a csv file formatted ready to import. The system specific CSV file works with the default Shopify and Woo commerce built-in import facility.

Using stock files to Automate Stock

Once the products have been uploaded to your website a stock file is available as a csv and xml file. The files can be found in the downloads section in your account.
The stock file is updated every hour and contains each individual SKU and its quantity. This file should be checked on a regular basis to keep your own shop up to date.

We have created a step by step document to help you add products to your website. You can view this document here.

Guides To Help With Product Files

Alterego Data File Information 

Alterego Data File Graphic

 

Size Guides

Our free size guides are available to download from the downloads section, here you will see one size guide image for each brand. This can help your customers to choose the correct size and we recommend you make them available to view on your website or in your store.

Catalogues

All the latest brand product catalogues are available to download so that you can use these as part of your own sales promotions. These can be found in the my account downloads section once logged into the website.

Social Media

Make sure you follow us on social media. We are active on Facebook, Instagram and Twitter. This will help provide you with information, content, ideas, and shareable posts that you can use in your own marketing. You can keep up to date with the latest arrivals and stock information. Find out about service information and shipping details along with some great special offers and clearance items available.

Newsletters

Once you subscribe to receive our regular newsletters and email updates, you will get the latest product information, stock updates, clearance lines and news directly to your inbox. It’s a great way to keep up to speed and keep your own shop fresh.

You can find the link to subscribe and to manage your settings from the ‘My Account > Resources’ section. Or contact us to be added to the list.

Blogs

Take a look at our blog section, where you will find that we post regular news items, updates and useful advice.

By frequently checking back and reading the latest posts you’ll be sure that you are up to date with the latest information from Alterego and you won’t miss out on important news.

We also share our posts in our newsletters so if you receive these, ensure you click on the read more button. If you have something you would like explaining in more detail then please get in touch and let us know so we can try to include this in our upcoming posts.

Videos

There are several brand and product videos available to download that you can use in your own product promotion activities. Go to your account and on the Resources/Downloads section you will see all the videos we have currently available to download.

Need help?

Please contact us if you need assistance or have any queries using the website
customerservices@alterego-lingerie.com

If you require any further information on our resources please contact us.