Got a question?

Frequently Asked Questions

Yes. We have a UK-based, purpose-built warehouse and hold more than 3,000 unique products in stock. Size and colour variation result in over 30,000 stock-keeping units (SKUs).

Our products fall into three stock types:

•STOCK LINES: Products are available all year round. This makes up the majority of our products.
• DISCONTIUNED LINES: Products are only available to order while stocks last.
• PRE ORDER LINES: Products which are not held in stock but are available to order all year round. The lead time from order to delivery for these is usually around 14-21 days.

Yes. Stock levels are updated every hour.

Each product and size is colour coordinated to show its stock status:

GREEN: this item is in stock.
AMBER: this item is in stock, but stock levels are low.
RED: this item is out of stock or sold out.
BLUE: this item is pre-order continuity (available all year) or pre-order fashion.

Orders received before 1pm are dispatched the same day. We aim to dispatch all orders within a 24hr period. (Weekdays only).

Yes. We have been providing a drop ship service since 2007 and can ship your orders worldwide. Please enter the delivery address of your customer at the checkout stage and we will post it for you. This service is available on our full product range. Further information can be found on our dropship page https://alterego-lingerie.com/drop-shipping/
If you require any additional information, please do not hesitate to contact our customer service team: customerservices@alterego-lingerie.com

No paperwork is included with orders unless you choose to upload your own document at the checkout stage then we can print and include this with the order.

All prices quoted are exclusive of any UK VAT for orders being shipped outside of the UK. However, there may be tax/duty to pay once your order arrives in its destination country. Each country has its own tax/duty regulations and it is advisable that you check what the costs are likely to be. Your order with us excludes any tax/duty payable, which is your responsibility.

Orders being shipped B2C (drop-ship) to the EU on a None IOSS basis with a value of up to 150 Euro / £135 are unlikely to be subject to import duty, however, they will be subject to VAT on arrival in the destination country. Customs clearance and VAT will be charged at the local countries VAT rate and will be collected by the clearance agent / courier from the end consumer (your customer). Please note that if you have requested us to ship an order directly to your customer in an EU Country, it will be on a None IOSS basis. If the shipment is returned to us due to unpaid charges, we will apply a fee of £25.00 plus VAT per order to cover return courier costs, handling and admin fee.

New EU VAT Rules – What are they, and what do they mean for you when you ask us to ship an order to the EU? – Alterego Lingerie (alterego-lingerie.com)

We are happy for you to use the images to promote and sell our products. Any watermarks and copyright information must NOT be removed from the image and images may not be used to promote or sell products on auction websites.

Images may not be used to promote or sell products on auction websites.

All images can be downloaded from the account dashboard on the website once you are logged into your account.

Yes. We supply files with all our product information listed in both an XML and CSV format. This information is refreshed every hour and can be found in the ‘Your Account Dashboard’ resources tab once you have logged in. If you require any further information on our resources please contact our customer services team at customerservices@alterego-lingerie.com

Yes. You can change your password by going to ‘Your Dashboard’ and clicking on ‘Account Information’. Alternatively, if you click the ‘Login’ link, you will be given the option to receive a ‘reset password’ link.

Yes. Once you have logged in to your account, please go to ‘My Account’. You can amend your details from the ‘Your Dashboard’ screen.

Yes. Please contact our Customer Services desk. Our opening hours are 9.00am – 5.00pm Monday to Friday (UK time). An answer machine service operates outside these hours. The telephone number is 0845 094 6603 / International +44 (0)845 094 6603.

We regularly clear discontinued stock and have some genuine money saving bargains. These can be viewed via the clearance tab on the homepage. https://alterego-lingerie.com/deals/clearance/.

Yes. We offer a great range of guaranteed next day services. Choose your preferred delivery method at checkout. Please feel free to contact our customer services team for any advice on this. customerservices@alterego-lingerie.com

As a business-to-business supplier, and due to the nature of the products we sell, we only accept returns in the event of a manufacturing fault. You will be required to create your own retail returns policy for your customers.

Please see link to our returns page.

Payment can be made at the checkout using your debit card, credit card, bank transfer or PayPal.

Yes. You can pay in any of these above currencies using your debit card, credit card, by bank transfer or via PayPal.

Yes. Once registered, you’ll receive regular newsletters with all our new product launches. Latest additions can also be viewed on our new arrivals page.